Maungawhau IT

Aportio(https://aportio.com) provides a web-based automation tool named InboxAgent, which uses rules and AI to categorise incoming support desk emails, and raise support tickets.

I joined the company in 2020, in a full-time role as a Senior Developer.

During this time we have added major new features to the product, including

• background automated tasks to generate reports, create backups
• accepting requests from additional sources
  • direct API requests
  • reading requests files from S3 buckets
• using HTMX to make dynamic pages (without having to make a client-side React or AngularJS app)

The classification process was overhauled to make it more flexible, and to extend the types of classification we could perform.

There has also been a large DevOps component to the role.

• migrating the application from AWS Beanstalk into a Kubernetes infrastructure.
• performance optimisations for the database
• autoscaling the application and the infrastructure
• creating a Terraform system to deploy new clusters